undefined Conversational AI with Cognigy - Experts in Motion
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Automate customer service communication using artificial intelligence

With the Cognigy.AI platform, companies can deploy digital voice and text agents at the enterprise level for any channel - web chat, SMS, voice and mobile applications - and any language


Cognigy - Special Features

  • Enterprise Conversational AI System: Leading end-to-end enterprise conversational automation platform for customer and employee service automation.
  • AI-based Language Understanding: Leverage Cognigy.AI's powerful, fully integrated NLU in over 20 languages or bring your own NLU.
  • Open-source integration framework: Conversations can be enriched with data from CRM, ERP, RPA or other systems. Through Cognigy.AI's integration capabilities, third-party data sources can be integrated directly into the conversation.
  • Customization Without Limitation: Cognigy.AI gives developers all the flexibility they need to customize Cognigy.AI to meet your needs.

Cognigy - Benefits

  • Automate business processes: Simplify complex customer processes by automating interactions and reducing the burden on your customer service. Thus, also increase the efficiency of your Contac Center.
  • Improve the Customer Experience: Your customers expect a high quality of service. Extend your services regardless of time and place.
  • Cost Savings: Automation offers tremendous potential for contact center cost savings.
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Automate contact center

Cognigy.AI Plattform

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Smart AI platform
Cognigy.AI is the leading Enterprise Conversational Automation Platform for building advanced, integrated Conversational Automation Solutions through the use of cognitive bots.
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Understanding like a human
Let human-like digital agents communicate with your customers in their language.
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Selects correct context
Create a consistent user experience by keeping conversation context across channels.
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Natural language dialog
Spark the conversation with powerful, integrated Natural Language Understanding.
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Backend systems can be integrated
Integrate with third-party data sources directly within the conversation through Cognigy.AI’s integration capabilities.
Icon business processes
Business processes automated
Simplify complex customer process with consistent high quality service.
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Customer experience improved
Increase efficiency while improving user experiences.
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Significant cost savings
Leverage the Power of Conversational AI for Customer Service Automation and cut your Contact Center Costs by 50% and more.
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  • Cognigy,
  • Conversational AI,
  • Call-Center,
  • Contact-Center,
  • Flow-Editor,
  • Low-Code-Plattform,
  • Artificial Intelligence (AI),
  • NLU,
  • Chat-Bot,
  • Voice-Bot,
  • Process automation,
  • Omni-Channel,
  • Agent assist
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